Refund policy
Returns & Refunds Policy
All sales are final. Due to the personal care nature of our heating pads and hygiene considerations, we do not accept returns or offer refunds once your order has shipped.
By placing an order, you acknowledge and agree to our no-return, no-refund policy.
Damages and Defects
While we cannot accept returns for change of mind, we stand behind the quality of our products. If your item arrives defective, damaged during shipping, or if you receive the wrong item, please contact us immediately at nicholasjswim@gmail.com within 7 days of delivery.
To report a defective or damaged item, please provide:
- Your order number
- Photos clearly showing the defect or damage
- A description of the issue
We will evaluate each case individually and, at our sole discretion, may offer a replacement or store credit for verified manufacturing defects or shipping damage.
What We Cannot Accept
We cannot offer returns, refunds, or exchanges for:
- Change of mind or buyer's remorse
- Items that have been used, opened, or removed from packaging
- Products showing signs of wear or alteration
- Items that were functioning properly upon delivery
- Sale items or promotional products
- Gift cards
Quality Guarantee
Our heating pads are covered by a 5-year manufacturer warranty against defects in materials and workmanship under normal use. This warranty does not cover damage from misuse, accidents, or normal wear and tear.
For warranty claims, please contact nicholasjswim@gmail.com with your order number and description of the issue.
Pre-Purchase Questions
We encourage you to review all product information carefully before purchasing. If you have any questions about our heating pads, features, size, or functionality, please contact us at nicholasjswim@gmail.com before placing your order.
Our team is here to help ensure you're making the right choice for your needs.
Contact Us
For questions about this policy or warranty claims, please email nicholasjswim@gmail.com.